How Can We Help?
Find answers to common questions and get support
Important: Breeders on Tails are responsible for the accuracy of their listings. Tails does not independently verify breeder registrations or affiliations at this time.
Finding the Right Pet
Learn how to use our search and filter tools to find your perfect companion.
Contacting Breeders
Tips for messaging breeders and asking the right questions.
Safety Tips
Important safety guidelines for meeting breeders and adopting pets.
About Tails
Learn about our platform and discover 20 handy tips for users.
Frequently Asked Questions
How do I find the right pet for me?
Use our pet quiz to get personalised recommendations based on your lifestyle, living situation, and preferences. You can also browse by breed, location, or use our advanced filters to find exactly what you're looking for.
How do I contact a breeder?
Click on any pet listing to view details, then use the "Message Breeder" button to start a conversation. Be sure to ask about health certifications, parent information, and request a video call to see the puppy.
How do I update my account?
Click on your profile icon in the top right corner and select "Profile" to update your information, preferences, and settings.
What payment methods do you accept?
Payment is handled directly between you and the breeder. Tails does not process payments. Always meet the breeder and see the puppy before making any payments.
How do I add my breeder registration details?
Register as a breeder and complete your profile with your registry information. Please note: Tails does not independently verify breeder registrations or affiliations. All information is self-declared.