Last Updated: April 2026
By accessing or using the Tails Australia Pty Ltd ("Tails") mobile application or website ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Platform.
Tails is an Australian online platform that provides a connection and communication service between independent users, including Breeders and Buyers.
For the purpose of these Terms:
Tails does not:
All agreements and transactions must occur entirely outside the Platform and remain the sole responsibility of the users involved.
Users must conduct their own due diligence, including (but not limited to):
Tails accepts no responsibility or liability for:
By creating an account, you agree that:
Breeders must verify their email before listing pets on the Platform. Email verification confirms ownership of an email address only and does not constitute identity verification or background checks.
Tails may suspend or terminate accounts at its sole discretion where risks, fraud, or policy violations are suspected. No refunds will be provided for suspended or terminated accounts.
Breeders acknowledge and agree that:
Tails does not guarantee the accuracy, legitimacy, legality, or ethics of any listing.
Buyers acknowledge and agree that:
To the maximum extent permitted by law, users waive any claim against Tails arising from:
Tails may offer an optional review program known as "Tails Reviewed." Breeders who voluntarily submit documentation may, at the sole discretion of Tails, be granted a Tails Reviewed badge.
Breeders may be considered for the Tails Reviewed program where they provide information and documentation reasonably requested by Tails, which may include:
Tails may specify requirements for such materials, including that documentation must:
Tails may also require breeders to consent to Tails contacting nominated third parties (including veterinary clinics) for the limited purpose of confirming information provided.
The above requirements are indicative only. Tails may, at its sole discretion:
The Tails Reviewed process is a limited, point-in-time administrative review conducted by Tails based on information provided by the breeder.
Tails Reviewed includes review of veterinary documentation relating to one recent litter (typically within the last 6–12 months), provided by the breeder as part of the application.
This review may include:
Users acknowledge that:
Where:
Tails may:
The Tails Reviewed badge:
Tails does not conduct ongoing monitoring of breeders after a review is completed.
Users must not rely solely on the badge and must conduct their own independent due diligence.
Tails may at any time:
From approval, the Tails Reviewed badge will remain active until the earlier of:
For the avoidance of doubt, a Gold subscription will expire once the Breeder has cancelled it, meaning that approval will roll over on a month-to-month basis should the monthly subscription model be used.
Tails may modify, suspend, or discontinue the Tails Reviewed program at any time without notice.
To the maximum extent permitted by law:
Buyers must:
Tails does not guarantee pet health, temperament, or suitability.
No listing, badge, ranking, or visibility constitutes endorsement by Tails. Paid features do not indicate quality or legitimacy.
Users must ensure:
Tails may remove suspicious content.
Users must not:
Tails may, at its sole discretion and without notice, remove content, suspend or terminate accounts, or restrict access to the Platform.
Tails is not liable for:
Users interact at their own risk.
The Platform is provided "as is" and "as available." Tails makes no warranties regarding accuracy, reliability, or outcomes.
All guides and content are general information only and not professional advice.
To the maximum extent permitted by law, Tails' total liability is limited to AUD $100.
Nothing in this clause excludes, restricts, or modifies any right, remedy, guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded, restricted, or modified.
You agree to indemnify Tails against claims arising from:
Use of the Platform is subject to the Tails Privacy Policy.
Tails may terminate accounts at any time. Access ceases immediately upon termination.
These Terms are governed by the laws of Victoria, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts, and waives any right to object to proceedings being brought in those courts.
support@tailsaustralia.com.au
All intellectual property rights in the Platform, including software, design, text, graphics, logos, and trade marks, are owned by or licensed to Tails. Nothing in these Terms transfers ownership of any Platform intellectual property rights to you.
By uploading, submitting, or publishing content on the Platform (including photos, videos, text descriptions, and breeder profiles) ("User Content"), you grant Tails a non-exclusive, royalty-free, worldwide, sublicensable licence to store, display, reproduce, and distribute your User Content solely for the purposes of operating and improving the Platform.
You represent and warrant that:
To the extent permitted by law, you consent to Tails exercising acts that would otherwise infringe your moral rights in User Content.
Before commencing any legal proceedings, a party must give written notice to the other party describing the dispute and the outcome sought, and the parties must then use reasonable efforts to resolve the dispute through direct negotiation within 30 days of that notice (or such longer period as agreed).
If the dispute is not resolved within the period in clause 22.1, either party may commence formal legal proceedings in accordance with clause 19.
Nothing in this clause prevents a party from seeking urgent interlocutory or injunctive relief from a court.
Tails is not liable for any failure or delay in performing its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, telecommunications failure, denial-of-service attacks, government action, or interruption of third-party services. Tails will use reasonable efforts to minimise the impact of such events and to resume performance as soon as practicable.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
These Terms (together with the Privacy Policy and any additional terms applicable to specific features) constitute the entire agreement between you and Tails with respect to the Platform and supersede all prior representations, negotiations, understandings, and agreements, whether written or oral.
You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without Tails' prior written consent. Tails may assign or transfer its rights and obligations under these Terms to a related entity or successor in connection with a merger, acquisition, corporate restructure, or sale of assets, without your consent, provided that Tails gives you reasonable notice of any such assignment.
This clause applies to the Tails Tag product and related services ("Tails Tag"). By purchasing, activating, or using a Tails Tag, you agree to be bound by this clause in addition to the rest of these Terms. To the extent of any inconsistency between this clause and other parts of these Terms, this clause prevails in relation to the Tails Tag.
The Tails Tag is a separate product offering from the Platform and is not required to use the Tails marketplace. The Tails Tag is a QR/NFC-based pet identification product that enables linking a physical tag to a digital pet profile, scan-based notifications, and optional location-related alerts where available.
The Tails Tag is sold as a one-time purchase and includes:
"Ongoing access" means continued access to the digital pet profile and associated features for as long as the Tails Tag service remains operational. Tails may modify or discontinue the service at any time in accordance with clause 26.8 (Discontinuation). The term "lifetime" does not imply perpetual access.
You are responsible for:
Failure to do so may impact the effectiveness of the product.
By providing your phone number, you consent to receiving transactional SMS communications, including:
You may withdraw SMS consent at any time. Tails does not guarantee delivery, timeliness, or reliability of SMS notifications.
Location data:
Tails makes no guarantees regarding the accuracy or availability of location data.
The Tails Tag service relies on third-party systems, including:
Tails does not guarantee uninterrupted or error-free service and may modify or discontinue features at any time.
Tails may suspend or discontinue the Tails Tag service at any time. If discontinued:
No refunds will be provided beyond rights under the Australian Consumer Law. Users remain responsible for maintaining alternative pet identification methods.
Tails Tags are linked to user accounts and must be reassigned through the Platform if ownership changes. Tails is not responsible for issues arising from transfers not conducted via the method prescribed by Tails on the relevant webpage.
Nothing in these Terms excludes rights under the Australian Consumer Law. Where required, remedies may include:
The Tails Tag assists in pet identification but does not guarantee:
You remain responsible for your pet's safety.
To the extent permitted by law, liability relating to the Tails Tag is limited to:
Tails is not liable for indirect or consequential loss, including loss of a pet or emotional distress, except where required by law.
The Tails Tag operates independently from the Tails marketplace. Use of the Tails Tag does not: